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Jump Pod Installation & Warranty

Assembly & Warranty

Warranty

When you purchase your trampoline from The Trampoline Shop you are promised a warranty from the manufacturer. The Trampoline Shop offers extended warranty on most trampolines, enclosures and accessories. All Jump Pod® trampolines include the Limited Manufacturer Warranty at no extra charge. The manufacturer guarantees the following:

  • 1 year for Steel Frame
  • 90 days for Springs
  • 1  year for Jumping Mat Fabric
  • 90 days for Mat Stitching/Strapping
  • 6 months for Trampoline Pad
  • 90 days for Enclosure, Components and other Items

Please note that Jump Pod® warrants that all products, when delivered, shall conform to Jump Pod®'s specifications and be free of defects in manufacture and workmanship. Please review The Trampoline Shop Shipping & Returns Policy regarding returns of defective products. 

Jump Pod® will not cover any damages arising from misuse, mishandling, neglect, tampering, unauthorized or improper use of installation, disassembly, repair, alteration, or accident. This includes having too many jumpers or jumping from higher objects (such as a roof).

Assembly

After purchasing your order, you will receive installation instructions with your package. If, for whatever reason, installation instructions are not included with your packet, please contact our Customer Service team at customerservice@thetrampolineshop.com to request these videos.

Jump Pod®  does not include or offer installation services for their trampolines. The prices on The Trampoline Shop's website do not include installation services either. The Trampoline Shop works with 3rd party vendors who specialize in servicing trampolines and installation. Please contact customerservice@thetrampolineshop.com for more information. Prices will vary depending on the area.

Most of our trampolines at The Trampoline Shop do not require special tools or intensive set up. Space is important if you're planning on having the trampoline in your yard but most of our customers have safely installed their trampoline without much difficulty. We recommend that you follow the instruction manual provided for trampoline installation before contacting a third party provider or deciding to hire someone to install your trampoline.