JumpSport Warranty Information & Guarantee Features
When you purchase your trampoline from The Trampoline Shop you are promised a warranty from the manufacturer. The Trampoline Shop offers extended warranty on most trampolines, enclosures and accessories. All JumpSport® trampolines include the JumpSport® Limited Manufacturer Warranty at no extra charge. The manufacturer guarantees the following:
- 10 years for Steel Frame
- 5 years for Springs
- 5 years for Jumping Mat Fabric
- 2 years for Mat Stitching/Strapping
- 2 year for Trampoline Pad
- 1 year for Enclosure & Components
Please note that JumpSport® warrants that all products, when delivered, shall conform to JumpSport's specifications and be free of defects in manufacture and workmanship. Please review The Trampoline Shop Shipping & Returns Policy regarding returns of defective products.
JumpSport® will not cover any damages arising from misuse, mishandling, neglect, tampering, unauthorized or improper use of installation, disassembly, repair, alteration, or accident. This includes having too many jumpers or jumping from higher objects (such as a roof).
What is not covered by this warranty?
This warranty does not cover expenses of on-site labor, shipping costs, travel, assembly or disassembly, or other charges associated with the repair or replacement of covered components. This warranty also does not cover any problem that is caused by abuse, misuse, commercial or public use, ordinary wear and tear, weathering, acts of God (such as wind and lightning), failure to follow directions, improper installation, improper maintenance, or any silk screened graphics. Rust is a natural occurrence with any outdoor steel product and is likewise not covered by this warranty, to the extent that it does not affect the structural integrity of the part.
JUMPSPORT IS NOT RESPONSIBLE OR LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT OR OTHER DAMAGES WITH RESPECT TO ANY LOSS, INCLUDING BUT NOT LIMITED TO ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OF REVENUE OR PROFITS, LOSS OF ENJOYMENT OR USE, COST OF REMOVAL, INSTALLATION OR OTHER CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE WARRANTY EXTENDED HEREUNDER IS IN LIEU OF ALL OTHER WARRANTIES AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN ITS SCOPE AND DURATION TO THE TERMS SET FORTH HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
How to get a defective part replaced:
1) Call the JumpSport Customer Service department at 408-213-2551 to obtain a Return Authorization number. All returns must be pre-authorized.
2) Send the part(s) to the designated Service Center, along with a copy of your original sales receipt and a brief written description of the problem, including how it occurred. You must pay freight and insurance to return the part to JumpSport. At JumpSport’s sole discretion, we may ask you to send photographs in addition to or in lieu of returning the part.
3) After inspecting the returned part(s), JumpSport will make a final determination whether the part is covered by this warranty. We reserve the right to examine photographs or physical evidence concerning parts claimed to be defective prior to making a final determination concerning the claim. A repaired or replacement part will be returned to you. (Shipping charges may apply.) Please allow 3 to 4 weeks for delivery.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Shop With Confidence
Our family at The Trampoline Shop strives to provide our customers a safe and smooth customer experience. We are proactive in addressing our customer concerns for online shopping and decided to team up with Norton Inc. to provide our customers with a safe, secure checkout and and a shopping guarantee only Norton can provide.
Norton Shopping Guarantee enables the best online merchants to provide their buyers an independently guaranteed shopping experience for total peace of mind over their purchase. When you buy from The Trampoline Shop, you will receive for FREE:
Norton Shopping Guarantee
The Norton Shopping Guarantee means:
- The Trampoline Shop's identity, reputation, experience, financial stability, and ability to honor their sales terms and conditions have been verified.
- The Trampoline Shop's performance is monitored on every transaction
- Norton Shopping Guarantee is automatically included with your purchase at no cost and provides you with:
| $10,000 Identity Theft Protection
||Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline.
|$1,000 Purchase Guarantee
||All terms (returns, refunds, shipping, etc) are independently guaranteed.
|$100 Lowest Price Guarantee
||If the published store price drops, we will pay you the difference, up to $100.
To learn more about Norton Shopping Guarantee visit the Symantec Corporation site to verity The Trampoline Shop's reputation and offerings. If you have any questions regarding Norton Shopping Guarantee, please contact us at email@example.com.